This privacy policy will explain how our organization uses the personal data we collect from you when you use our website, the Services we provide to our customers, and the data we process on behalf of our customers.

1. What data do we collect?

We collect the following data:

  • Personal identification information (name, email address, phone number, job title, employer)
  • Analytics information about pages visited on our website such as links clicked on, IP address and device information

For end-users of our Service, we may also collect the following information:

  • Analytics information about pages visited in our Service, actions performed, IP address and device information
  • Performance targets, notes relating to performance targets, achievement against performance targets

For the data subjects of our customers, we receive information that they have recorded about you such as:

  • Personally identification information (name, email address, phone number, job title, employer)
  • For employers: activities related to your role as an employer (roles you are recruiting for)
  • For candidates: activities related to your employment search (interview activity, offers made to you, where you were successfully placed).  These may include information such as dates and times of events, position applied for, salary information and outcome

2. How do we collect your data?

We collect information in four different ways: when you provide it directly to us, when you are an end-user of our Services, when it is provided to us as part of our Service with our customers, and when it is provided to us by 3rd parties.

  • Information you provide directly: When you provide information directly to us via our website, through the use of our Service, or any other channel, we will store it.
  • Information gathered while using our website or Services: When you interact with our website or our Service, we may automatically store information such as your IP address, device information, the pages you visited, and any actions you took on those pages.  We use cookies and other technologies to do this.
  • Data provided to us by our customers is sent securely from their CRMs.
  • Information from 3rd parties: Occasionally we may get information about you from trusted 3rd parties such as from marketing events we attend, from conducting market research or reviewing information that is publicly available.

3. How will we use your data?

We use this information to contact you about our Service and to try to enter into a contract with you, or as part of providing our Service to you.

We analyse and improve how our website and Service are used so that we can make it quicker and easier to navigate and refine the content we produce.  This information is also used to provide you with more relevant information on subsequent visits.

For users of our Service, we also use this information to identify potential training needs and to keep a security log of data access.

We use aggregated data to produce reports of trends within the recruitment industry.

4. How do we store your data?

We will take all reasonable and practical steps to keep your data secure.  To do this, we use a number of industry-leading providers, including:

Salesforce, to keep information about our interactions with you.
Zendesk, to offer support to our customers.
Google for Business and Dropbox for Business for internal systems.

For storing our customer’s data, we use Amazon Web Services, where we have a secure Virtual Private Cloud.  All data exchanged between our customers CRMs and our servers are encrypted with 256-bit AES, as is all traffic from our end-users.  Administrative access to our servers requires a password, a one-time use password (OTP) and a cryptographically secure private key.

5. Marketing Communications

  • We would like to use data collected via our website or other mechanisms to send you our newsletter and other marketing communications relating to our products and services, including those offered by carefully selected third parties, by email.
  • If you have agreed to receive marketing information you may opt-out at any time by emailing unsubscribe@cube19.com.
  • By registering with us you will be providing your consent to marketing unless you have indicated that you do not want to receive marketing communications.

6. How we will disclose your personal data:

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors for the purposes of assisting us in providing the Service. 

In addition, we may disclose information about you: (a) to the extent that we have a legal right or obligation to do so; (b) to our regulators or professional advisors in connection with our regulatory or legal obligations; (c) in connection with any legal proceedings or prospective legal proceedings; (d) in order to establish, exercise or defend our legal rights; and (e) to third parties for marketing purposes (but only with your permission)

7. What are your data protection rights?

cube19 would like to make sure you are fully aware of all of your data protection rights.  

Where cube19 is processing data on behalf of our customer: all requests relating to data (including requests for access, amendments and erasure) should be addressed to our customer.  cube19 has no ability to directly or indirectly amend the data provided by our customers.

Where cube19 is the data controller, every user is entitled to the following:

  • The right to access – You have the right to request cube19 for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that cube19 correct any information you believe is inaccurate. You also have the right to request cube19 to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that cube19 erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that cube19 restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to cube19’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that cube19 transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email at: data-privacy@cube19.com.

8. Cookies

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the webserver to identify and track the web browser. 

We may use both “session” cookies and “persistent” cookies in providing the Service to you. We will use the session cookies to keep track of you whilst you use the Service. We will use the persistent cookies to enable our website to recognise you when you use the Service.

9. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are aware of any changes.

10. Overseas data transfers

We may need to transfer your personal data to countries outside the European Economic Area for use in accordance with the terms of this privacy policy. Where the territories in question do not provide as extensive protection for personal data as in the European Economic Area, we will retain control of the information and/or require anyone to whom we pass your information to treat it in accordance with European data protection standards.

11. Transfer or sale of business

If our business is sold or integrated with another business, your personal data may be disclosed to our advisors and any prospective purchaser’s advisers on the understanding that they will keep it confidential. It will also be passed to any new owners of the business and used by them and other companies in their group in the same way as set out in this privacy policy and for any other lawful purposes.

12. Third-party websites

This policy only applies to the Services provided by us. We are not responsible for the privacy policies or practices of third party websites that you may use in connection with the Services.

How to contact us

If you have any questions about cube19’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at data-privacy@cube19.com.